Terms and conditions
1. Who we are
This platform is called Oppass.nl. You can reach us at info@oppass.nl. This is also our point of contact for users and authorities under the Digital Services Act (DSA).
2. What Oppass.nl is
Oppass.nl is solely a digital meeting place where babysitters can post a profile and parents can view those profiles and get in touch.
Oppass.nl does not provide babysitting services itself. We are not a babysitting organisation, childminder agency, childcare organisation, employment agency, employer, client or representative of users. We are not a party to arrangements between parents and babysitters and do not involve ourselves in how they are carried out.
3. Arrangements between parent and babysitter
An agreement about babysitting work is made solely and directly between the parent and the babysitter. Using the platform creates no employment contract, service contract or babysitting contract between Oppass.nl and a babysitter.
Parents and babysitters agree together on rates, hours, tasks and payment. Depending on the situation, legal rules may apply, for example on employment, tax, work by young people or childcare. Users are responsible for checking and following these themselves.
4. Occasional and regular babysitting, childminding
The platform can be used for occasional and regular arrangements. Whether certain care falls under the rules for childminding or childcare depends on the specific situation. Oppass.nl gives no opinion on this. If in doubt, check rijksoverheid.nl or seek advice.
5. No checks and no guarantees
Oppass.nl does not run identity, VOG, qualification or reference checks and does not select or approve babysitters or parents. Information on profiles, such as experience, first aid or VOG, is provided by the user and has not been checked by us. We do not guarantee that users are suitable, reliable, experienced or safe, nor that a match or arrangement will result.
6. Responsibility of parents
Parents are responsible for assessing and choosing a babysitter. We recommend meeting beforehand, checking identity and references and asking for a Certificate of Conduct (VOG).
7. Responsibility of babysitters
Babysitters are responsible for the accuracy and completeness of their profile, and for not misleading anyone with it. You can sign up as a babysitter from age 16. Babysitters aged 16 or 17 use the platform with the consent of a parent or legal representative. Profiles of users under 16 are not shown.
8. Contact requests and contact details
Oppass.nl has no chat function. A logged-in parent can send a babysitter a contact request. The babysitter can accept or decline; without a response the request expires after 7 days. Only once the babysitter has accepted and the parent has confirmed are both parties' email addresses shared. After that the parties are in direct contact, without Oppass.nl's involvement. These details may only be used to get in touch about babysitting.
A logged-in parent can also post a babysitting request. It is public on the platform, with the town but without name or address, and stays online for 30 days unless the parent extends it. The parent is responsible for the accuracy of the request and does not mention children's names, an address or contact details. A babysitter with a visible profile can respond, and by doing so agrees to share their email address if the parent chooses them. If the parent chooses the babysitter, both parties' email addresses are shared. Oppass.nl does not check requests in advance and is not a party to what follows.
9. Rules of use
You may not post incorrect information, pretend to be someone else, harass others, collect or resell users' data, post illegal content or use the platform in a way that could endanger children or other users. Reviews must be about your own, real experience.
10. Reports and moderation
Anyone can use the report form to report content or behaviour. We receive the report, confirm receipt and review it carefully. Reports about children's safety get priority. This is done by people and not by an automated system.
We can remove content, temporarily block or delete profiles and terminate accounts when necessary. We record the reason and inform the user concerned where possible and permitted. You can object to such a decision through info@oppass.nl. If we suspect a serious criminal offence that threatens the life or safety of people, we may inform the competent authorities. A report to us does not replace a report to the police or emergency services: in an emergency always call 112.
11. Costs
Using the platform is currently free. If we introduce paid features, they apply only to access to the platform and its features and not to babysitting services. Before you pay anything, we inform you of what you get, the price including VAT, the term, any automatic renewal, how to cancel and your right of withdrawal. Parents and babysitters arrange payment for babysitting directly with each other.
12. Liability
Because Oppass.nl is not a party to arrangements between users and does not provide babysitting services, we are, as far as legally permitted, not liable for how babysitting work is carried out or for damage, accidents, negligence or other acts of users. Our other liability is also limited as far as Dutch law permits.
These limits do not apply to damage caused by intent or deliberate recklessness of Oppass.nl or its management, nor to liability or rights that by law may not be excluded or limited, such as mandatory consumer rights. So this clause is not an absolute exclusion of all liability.
13. Availability
We try to keep the platform available, but cannot guarantee it always works without errors or interruptions. We may change or end the platform and take users' interests into account when doing so.
14. Ending
You can always delete your own account in your dashboard. This does not affect arrangements you have already made with another user.
15. Changes
We may change these terms. For a substantive change we inform you beforehand and ask you to accept the new version. We record which version you accepted and when.
16. Privacy
In our privacy statement you can read how we handle personal data.
17. Applicable law and disputes
Dutch law applies to these terms, without affecting the mandatory protection you have as a consumer under the law of your country of residence. Disputes are submitted to the competent Dutch court, unless the law provides otherwise. If you have a complaint, contact us first and we will look for a solution together.